FAQS

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

• Total orders  over $25.00 free shipping
• Total orders $0.00 – $25.00 $5.00 per order

Please visit our Contact Us  page.

Most products come with a manufacturer’s warranty that lasts 90 days to one year from the date of purchase. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service.

Once you place your order, you will be given a period of 30 minutes during which you can modify or cancel it. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.

Yes, if we cannot obtain authorization for your payment or you do not meet any eligibility criteria set out in our terms and conditions.

Please allow between  05-10 days for your order to arrive. If more than 15 days have passed please email us at cs@goezbuy.com to review the status of your order. Refunds will be handled through email if necessary.

Please visit our Return & Refund page.

Please be advised that purchasing restrictions could happen to any customers randomly due to the increased risk of illegal use of cards.

To solve the matter, please check the required information (Your name, your billing address, and your contact number ) to verify your payment method or wait for 24 hours and retry.

Cookies are small pieces of text sent as files to your computer by the website you are visiting. We use cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

• Force majeure cases for delays, such as adverse weather conditions, holidays, and unforeseen risks. We kindly ask our customers to wait for an additional 5-7 days patiently. Alternatively, customers can Contact Us for more information regarding the delay and estimated delivery time.
• For more detailed information regarding your order’s delivery, please contact our customer service.

• Please check your current delivery status.
• For tracking, click “My account > Tracking”
• Tracking is available once the ‘s status change to on the way.

• Please contact our customer service team via email at cs@goezbuy.com or phone number : +1 (407) 768-4056. Kindly provide your order number and billing email address.
• You need to provide pictures (of the product, not the packaging) in case of a damaged product and videos in case of a non-functioning product (for products that are machines and equipment) to be resolved.
• Within 2 business days, we will provide a solution via email.
• The deadline to report a damaged product is 30 days from the date of delivery. We refuse to resolve cases after 30 days from the date you received your order.

• Once you place your order, you will be given a period of 30 minutes during which you can modify or cancel it. However, once this time has passed, we will not accept any requests for canceling the order, regardless of the reason.
• Please note that it is hard to change the color/ size option of your ordered items when the payment has been completed.
• If you have other inquiries on changing options, please contact our customer service along with your transaction number and desired options.

• In case your order has multiple products: Different products will be delivered by different suppliers, and the transportation time may vary as well. Please check the tracking information and kindly be patient with the delivery of the remaining packages.
• If all tracking information shows that the items have been delivered but you still haven’t received your package, please contact us immediately for further assistance. We recommend following the steps provided in the non-delivery case to ensure the quickest support possible.

Here are the reasons of why delivery might fail

• Incorrect address
• Absence of presence upon delivery or missed call upon deliveryman’s attempts
• Deliveryman might have delivered the parcel to the security office or within the parcel deposit box (or security office)

If the reasons above do not apply to your case and you cannot find your parcel, then please contact our customer service center.

All payments and transactions are handled by payment gateway : Stripe.

When you return an item or order cancel request is accepted, we will issue a refund 1 – 3 business days. 

Once we issue your refund, it may take additional time for Payment gateway to make funds available in your account.